Effective Negotiation Skills for Sales

Negotiation is a day-to-day skill staff need to reach agreement on a wide variety of issues with both customers and suppliers. This workshop helps all client facing staff to reach the best agreement for both themselves and their customer, adding enormous value to your offering;

• Develop the strategies and techniques to keep control during commercial negotiation.
• Consideration of how conflicting requirements can be met.
• Effectively manage expectations.
• Understand and exploit the negotiation arena.
• Apply to particular situations that may include; SLA meetings, Contract negotiation and BAFO meetings.

Typical Duration: One Day

Suitable for: All senior staff who will have to reach workable agreements with customers and/or suppliers.

For more details about this course please contact Andy Haigh